Moving FAQ

When should I get an estimate?

We suggest that you call 45 to 60 days prior to your anticipated moving dates. This is especially important if you plan to move during the busy months of June, July or August or during the last week of any month. When you call, we will arrange for an in-home inspection, which will help us estimate the cost of your move.

How is the cost determined?

The cost is determined by factoring the weight of your household goods, the distance of the move and any additional services needed or requested.

Do I need to be home during the move?

We strongly suggest that you be available during all stages of your move. It is important for you to be nearby to answer any questions the driver and crew may have. Most importantly, you must be present during the loading and unloading process to assist with the inventory process. You will be asked to review and sign the inventory agreeing with all conditions noted, and participate in checking off the items listed on the inventory as they are unloaded.

Will I get a list of my household items prior to moving?

Yes. The inventory sheet is a very important document, so take the time to read it over carefully. Make sure that everything is listed and that you understand and agree with any notations concerning the pre-existing condition of your belongings.

If my new home isn’t ready, can I store my household goods?

Coakley offers storage solution to meet your moving and storage needs. Whether you need in-transition or short-term storage during a move, long-term storage for a renovation, de-cluttering/staging project, or simply some extra space for home or business files, furniture or equipment, we can help.

Are my belongings covered against loss and damage?

Your belongings will be covered against loss and damage in accordance with your selection of transit protection prior to loading. You will be asked to enter a released value on the controlling document called the Bill of Lading. You will choose the appropriate maximum valuation amount, along with any deductible you may choose. To avoid additional charges, you must agree that if articles are lost or damaged, Coakley Brothers’s liability will not exceed $0.60 per pound for the actual weight of any lost or damaged articles.

What is Coakley Brothers’ maximum liability?

Coakley Brothers’ maximum liability shall be one of the following:

  • The lump sum value you declare, which may not be less that $5,000 or $5.00 per pound multiplied by the actual weight of your belongings, whichever is greater;
  • The actual loss or damage not exceeding $0.60 per pound of the weight of any lost or damaged articles if you release the shipment to us, in writing, with liability limited to $0.60 per pound per article; or
  • The actual (depreciated) value of the lost or damaged articles if we fail to obtain your valuation declaration and signature on the Bill of Lading.

What advice can you give me on how to plan for moving overseas?

As soon as you know that you are moving overseas, you will want to consider separating your belongings into different categories: items to be sold, stored, given away, thrown away, moved by sea, or moved by air. Have a clear idea about these categories before completing a pre-move survey. Make sure to pay special care to important items such as travel papers, passports, medical documentation and medications, records, family heirlooms, and valuables.

Can I pack anything in the drawers of my dresser or desk?

All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.

How do I find a good mover?

Ask family and friends, and local real estate agents for recommendations. There are also review sites online that provide real-people stories of various companies.

What’s the best way to tackle unpacking when we arrive?

Experts suggest making the beds first. Pull the sheets out of the pre-marked ‘unpack first’ box. This way when you are tired from other unpacking you can head to bed quickly.